QuickBooks Error TD500 – Simple Methods to Fix

QuickBooks Error TD500 - How to Fix

QuickBooks is accounting software that simplifies financial account management by helping with payroll preparation, invoicing, cash flow management, and more. Unfortunately, with the benefits of Intuit’s software also come some unexpected glitches in the form of problems.

QuickBooks Error TD500 - How to Fix

We will discuss in this article: QuickBooks Error TD500. The error relates to an internal server problem and sometimes too important accounting data. Therefore, the problem must be fixed as soon as possible.

QuickBooks Internal Server Error TD500 Symptoms

By symptoms, we mean signs that your QuickBooks program is afflicted with QuickBooks Internal Server Error TD500. Here are some of the most typical scenarios when QuickBooks Error TD500 happens.

  • The currently active program window crashes.
  • the ‘Error TD500’ warning appears on the screen and interrupts the application’s workflow.
  • While the software runs, the computer repeatedly crashes and reports an error TD500.
  • Windows runs slowly and does not respond immediately to mouse and keyboard input.
  • When the problem occurs, the computer often freezes.

What is the Cause of QuickBooks Error Message TD500?

Once you have confirmed that you are dealing with QuickBooks error message TD500, you need to find out why. And why? Because knowing the cause of the error can help you solve it. Based on the cause, you can finally decide which option to choose. Therefore, let us examine the reasons behind error message TD500.

  • The installation of the QuickBooks was aborted, which increases the risk of a TD500 error.
  • A corrupted company file is the typical cause of a QuickBooks TD500 error. In such a case, we recommend contacting an expert to avoid further data corruption and loss.
  • A third-party program has deleted several QuickBooks-related data without your knowledge.
  • Another possible cause of error TD500 is a misconfigured Windows registry.

Simple Methods to Fix the TD500 error in QuickBooks

Use a private browser to access QuickBooks Online.

This way, you can determine if the browser generates the error TD500 in QuickBooks.

  • If you use Google Chrome or Mozilla Firefox, press Ctrl + Shift + N on your keyboard.
  • For Safari, use Command + Shift + N.

Use the Verify and Rebuild Data Utility

When using this technique to fix QuickBooks Error TD500, there are a few things you need to keep in mind. Before you proceed with the actual troubleshooting of error TD500, you should follow the first two recommendations.

  • The Rebuild Data Utility must be run where the original company file is stored.
  • The Utility creates a backup copy of the company file throughout the process. This backup file can be stored in any location.
  • Once you understand the above points, you can proceed with the procedures described below by our support staff.
  1. Start the Rebuild Data Utility.
  • Launch the application and select the File tab on the menu bar.
  • Navigate to Utilities and select Rebuild Data.
  • A message will appear asking you for the location of the QuickBooks Company or QuickBooks POS Company file.
  • When prompted, click OK.
  • The process will begin shortly after that. When it is complete, a message prompts you to choose Ok.
  1. Start the Verify Data utility.
  • Move the mouse pointer to the File menu in the navigation bar once you are in the program.
  • Click on the Utility option in the drop-down menu.
  • Then select the Check Data option.
  • You may see a message on your screen saying, “QuickBooks has not detected any errors in your data.”
  • To continue working on the company file, click OK.
  • Another possibility is an error message regarding the data in the business file. To fix error TD500, you must perform the below-mentioned actions.
  1. Search for the QBWIN.log or QuickBooks.log file.
  2. Select the file and run the Verify Data Utility program.
  3. Search the file for LVL ERROR. The identical information should be copied and pasted into the QuickBooks help page.
  4. If you cannot find it, look in the Data Damage Top LVL Errors library.
  5. After you find the necessary files that are causing the error, you should be able to fix the problem.

Remove Intuit-specific cookies from the browser.

Clearing your browser cache can sometimes help, but to successfully fix QuickBooks Error TD500, you will need to delete Intuit-specific cookies. This will fix any issues that may have occurred due to website settings. The ways to delete cookies vary depending on the browser.

Chrome from Google

  • Open the browser and select More from the top right menu.
  • Select Settings.
  • Before proceeding with the website settings, select Privacy and Security.
  • Then, under Content, select Cookies and website data.
  • To view all cookies
  • Select show all cookies.
  • Type “intuit” in the search box to find Intuit cookies.
  • Otherwise, the trash can icon will appear if you do not click the Show All button.
  • Restart the browser. 
  • The changes to take effect.

Mozilla Firefox is a web browser

  • Open the Firefox browser and select Firefox from the top left menu.
  • Select Preferences.
  • Click Privacy and Security.
  • Under the Cookies and Website Data option, click the Manage Data button.
  • To search for Intuit cookies, type “intuit” in the search box and press Enter.
  • Select Remove all displayed cookies.
  • Click the Save changes button.
  • Use Mozilla Firefox to make the changes take effect.


  • Launch the Safari web browser.
  • Select the Preferences option.
  • Navigate to Manage Website Data after clicking the Privacy option.
  • Type “intuit” in the search bar.
  • Select Remove All.
  • Select Remove now.
  • Click the Done button.
  • To let the changes take effect, restart Safari.


To conclude our article on QuickBooks error TD500, we hope the suggested solutions helped you fix the error and start using the application again.

Unfortunately, a person may encounter the error TD500 in QuickBooks. The only solution is to turn to professionals. However, you can try implementing the steps manually before doing so.

Frequently Asked Questions – FAQs

Why is QuickBooks showing error TD500?

The problem occurs when a user is in the following situation:
When going through the authorization process and clicking the “Connect to Quickbooks” button, a user of our software is connected to one of the application corporate accounts.
The user leaves his QuickBooks corporate account.
When the user selects “Connect to QuickBooks” from the Quickbooks bluDotMenu, a new popup window appears with the following message: The program does not exist or has been removed.
When the user selects the “Connect to Quickbooks” button again, the software page displays a TD500 error with the following message:
“Internal server error TD500. The resource you are looking for is not available due to a technical problem.”

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