QuickBooks Unexpected Error 5 Call To NetShareGetInfo For Path

conectier-quickbooks online unexpected problem

QuickBooks unexpected error 5 is one of the standard error in the application. This issue is displayed when the database service of the program restricts the user from accessing a specific file location. 

conectier-quickbooks online unexpected problem

The message displayed is “got unexpected error 5 in call to netsharegetinfo for path”. There can be many reasons for it, but in this blog, we will jump right into solving the issue.

What Are the Causes for QuickBooks Unexpected Error 5? 

Given below are some of the most common causes for got unexpected error 5 in call to netsharegetinfo for path. 

  • Authentication is invalid when using company files in multi-user mode.
  • The system is infected with malware and virus.  
  • The company file is damaged or infected
  • QuickBooks software requires an update
  • Windows OS requires to be fixed.
  • UAC needs to be changed in Windows
  • Antivirus or firewall blocking QuickBooks processes.
  • QBWUSER.INI file missing and corrupted.
  • Poor network connectivity.

How to Fix Got Unexpected Error 5 In Call to Netsharegetinfo?

In this section, we will talk about the steps to fix QuickBooks unexpected error 5. 

Method 1: Change UAC (User Access Control) in Windows

To change user access control in Windows, do the steps below:

  • Tap the Windows key + “R” on your keyboard to open the Run window.
  • Write “Control Panel” in the Run window and click “OK”.
  • Launch “User Accounts” in the Control Panel. 
  • Pick “Change user account control settings” and tap “Yes” if displayed.
  • Use the slider to alter UAC settings. Slide to “Never Notify” to switch it off completely and tap “OK”. Slide to “Always Notify” to turn it back on and tap “OK”. Click “Yes” if UAC displays it 
  • Restart your computer to finalize the changes.

Method 2: QuickBooks Update Reset

When you receive QuickBooks Event ID 4 Unexpected Error 5 you will normally see a problem notice such as below. “Got unexpected error 5 in call to NetShareGetInfo for path \\WAppDCSvr\QBData\Wauwatosa Data.QBW To fix this you try implementing the below steps. 

  • Launch QuickBooks Desktop and Navigate to the Help menu.
  • Tap on “Update QuickBooks Desktop“.
  • You will see the “Update Now” button, check the “Reset Update” box.
  • Tap on “Get Updates” to initiate the download process.
  • Once the download completes, relaunch QuickBooks.
  • If prompted, choose to install the new release.

In case the update remains unsuccessful, try running the QuickBooks Tool Hub 

Method 3: QuickBooks File Doctor

The QuickBooks File Doctor is a highly recommended course of action to resolve the QuickBooks Unexpected Error 5. Follow the steps outlined below:

  • Download the tool (tool hub) from a secure official link.
  • Install the tool correctly.
  • Configure hosting and permissions.
  • Manage required level permissions for files and folders.
  • Adjust user permissions in settings for access to the destination file in QuickBooks.

Note: QuickBooks file doctor is a feature of QuickBooks Tool Hub. Download the latter to use the feature. 

How to Fix got unexpected error 5 in call to netsharegetinfo for a path in QuickBooks POS?

 The unexpected error 5 in call to netsharegetinfo in QuickBooks POS may be due to the location of the update. To fix this you need to setup automatic updates. 

  • Log in as administrator on your POS.
  • Tap Help and hover over Software Update. Pick Updater Preference.
  • Pick the General tab.
  • Pick to Automatically download updates or be notified when they’re available.
  • Tap OK to save.

Automatic Updates will be automatically downloaded if available. 

The above-mentioned steps provide a simple and effective solution to resolve QuickBooks unexpected error 5 netgetshareinfo. By following these methods, you can easily fix the issue. If it still persists you can try to reinstall and install QuickBooks.

Frequently Asked Questions

What is the cause of ” got unexpected error 5 in call to netsharegetinfo for path” in QuickBooks?

The error 5 in call to netsharegetinfo” in QuickBooks is due to incomplete access to the location of the file by the user of QB Data Services.

How can the “unexpected error 5 in call to netsharegetinfo” issue in QuickBooks is resolved?

The problem can be resolved by granting complete access to the location of the file to the user of QuickBooks Data Services. This error can have multiple causes.

What is the cause of got unexpected error 5?

Got unexpected error 5 in Windows is commonly caused by invalid or incorrect entries in the registry or incorrect system configuration.

Is there a specific error message associated with got unexpected error 5 QuickBooks?

Yes, a particular error message usually appears with got unexpected error 5 that says is a call to NetShareGetInfo for Path.

What is the cause of QuickBooks unexpected error 5?

QuickBooks unexpected error 5 usually occurs when the QuickBooks Database service user is blocked from accessing a specific file location.

What can cause unexpected issues in QuickBooks Online?

Unexpected issues in QuickBooks Online can be due to large data in the cache.

What steps can be taken to resolve QuickBooks Event ID 4 error?

Remove Microsoft .NET Framework 4.0 if it’s installed and reinstall .NET 3.5. Finally, reboot the system to complete the process.

Why am I getting the QuickBooks event ID 4 error on server 2012R2?

A damaged or corruption in the QuickBooks company file or corrupt installation of the QuickBooks program.

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